Privacy Policy

Heals by Design (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explainshow your personal information is collected, used, and disclosed by Heals by Design.

This Privacy Policy applies to our website, and its associated subdomains (collectively, our “Service”)alongside our application, Heals by Design. By accessing or using our Service, you signify that you haveread, understood, and agree to our collection, storage, use, and disclosure of your personal information asdescribed in this Privacy Policy and our Terms of Service.

Definitions and Key Terms

To help explain things as clearly as possible in this Privacy Policy, every time any of these terms arereferenced, are strictly defined as:

  • Cookie: small amount of data generated by a website and saved by your web browser. It is used toidentify your browser, provide analytics, remember information about you such as your languagepreference or login information
  • Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Heals by Design, (CalleAmparo Ballester 36 Piso 3 Puerta 6), that is responsible for your information under this Privacy Policy.
  • Country: where Heals by Design or the owners/founders of Heals by Design are based, in this case is Spain
  • Customer: refers to the company, organization or person that signs up to use the Heals by DesignService to manage the relationships with your consumers or service users.
  • Device: any internet connected device such as a phone, tablet, computer or any other device that canbe used to visit Heals by Design and use the services.
  • IP address: Every device connected to the Internet is assigned a number known as an Internet protocol(IP) address. These numbers are usually assigned in geographic blocks. An IP address can often beused to identify the location from which a device is connecting to the Internet.
  • Personnel: refers to those individuals who are employed by Heals by Design or are under contract toperform a service on behalf of one of the parties.
  • Personal Data: any information that directly, indirectly, or in connection with other information —including a personal identification number — allows for the identification or identifiability of a natural person
  • Service: refers to the service provided by Heals by Design as described in the relative terms (ifavailable) and on this platform.
  • Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, andothers who provide our content or whose products or services we think may interest you
  • Website: Heals by Design’s site, which can be accessed via this URL: healsbydesign.com
  • You: a person or entity that is registered with Heals by Design to use the Services.

This Privacy Policy was created with Termify.

Information Automatically Collected

There is some information like your Internet Protocol (IP) address and/or browser and device characteristics— is collected automatically when you visit our platform. This information may be used to connect yourcomputer to the Internet. Other information collected automatically could be a login, e-mail address,password, computer and connection information such as browser plug-in types and versions and time zonesetting, operating systems and platforms, purchase history, (we sometimes aggregate with similarinformation from other Users), the full Uniform Resource Locator (URL) clickstream to, through and from ourwebsite that may include date and time; cookie number; parts of the site you viewed or searched for; and thephone number you used to call our Customer Services. We may also use browser data such as cookies,Flash cookies (also known as Flash Local Shared Objects) or similar data on certain parts of our website forfraud prevention and other purposes. During your visits, we may use software tools such as JavaScript tomeasure and collect session information including page response times, download errors, length of visits tocertain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods usedto browse away from the page. We may also collect technical information to help us identify your device forfraud prevention and diagnostic purposes.

We automatically collect certain information when you visit, use or navigate the platform. This informationdoes not reveal your specific identity (like your name or contact information) but may include device andusage information, such as your IP address, browser and device characteristics, operating system, languagepreferences, referring URLs, device name, country, location, information about who and when you use ourand other technical information. This information is primarily needed to maintain the security and operation ofour platform, and for our internal analytics and reporting purposes.

Personnel

If you are a Heals by Design worker or applicant, we collect information you voluntarily provide to us. We usethe information collected for Human Resources purposes in order to administer benefits to workers andscreen applicants.

You may contact us in order to (1) update or correct your information, (2) change your preferences withrespect to communications and other information you receive from us, or (3) receive a record of theinformation we have relating to you. Such updates, corrections, changes and deletions will have no effect onother information that we maintain, or information that we have provided to third parties in accordance withthis Privacy Policy prior to such update, correction, change or deletion.

Sale of Business

We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer ofall or substantially all of the assets of Heals by Design or any of its Corporate Affiliates (as defined herein), orthat portion of Heals by Design or any of its Corporate Affiliates to which the Service relates, or in the eventthat we discontinue our business or file a petition or have filed against us a petition in bankruptcy,reorganization or similar proceeding, provided that the third party agrees to adhere to the terms of thisPrivacy Policy.

Affiliates

We may disclose information(including personal information) about you to our Corporate Affiliates. Forpurposes of this Privacy Policy, "Corporate Affiliate" means anyperson or entity which directly or indirectly controls, is controlled by or isunder common control with Heals by Design, whether by ownership or otherwise.Any information relating to you that we provide to our Corporate Affiliateswill be treated by those Corporate Affiliates in accordance with the terms ofthis Privacy Policy. 

Governing Law

This Privacy Policy is governedby the laws of Spain without regard to its conflict of laws provision. Youconsent to the exclusive jurisdiction of the courts in connection with anyaction or dispute arising between the parties under or in connection with thisPrivacy Policy except for those individuals who may have rights to make claimsunder Privacy Shield, or the Swiss-US framework.

The laws of Spain, excluding itsconflicts of law rules, shall govern this Agreement and your use of thewebsite. Your use of the website may also be subject to other local, state,national, or international laws.

By using Heals by Design orcontacting us directly, you signify your acceptance of this Privacy Policy. Ifyou do not agree to this Privacy Policy, you should not engage with ourwebsite, or use our services. Continued use of the website, direct engagementwith us, or following the posting of changes to this Privacy Policy that do notsignificantly affect the use or disclosure of your personal information willmean that you accept those changes.

Your Consent

We've updated our PrivacyPolicy to provide you with complete transparency into what is being setwhen you visit our site and how it's being used. By using our Heals by Design,registering an account, or making a purchase, you hereby consent to our PrivacyPolicy and agree to its terms.

Links to Other Websites

This Privacy Policy applies onlyto the Services. The Services may contain links to other websites not operatedor controlled by Heals by Design. We are not responsible for the content,accuracy or opinions expressed in such websites, and such websites are notinvestigated, monitored or checked for accuracy or completeness by us. Pleaseremember that when you use a link to go from the Services to another website,our Privacy Policy is no longer in effect. Your browsing and interaction on anyother website, including those that have a link on our platform, is subject tothat website’s own rules and policies. Such third parties may use their owncookies or other methods to collect information about you.

Cookies

Heals by Design uses"Cookies" to identify the areas of our website that you have visited.A Cookie is a small piece of data stored on your computer or mobile device byyour web browser. We use Cookies to enhance the performance and functionalityof our website but are non-essential to their use. However, without thesecookies, certain functionality like videos may become unavailable or you wouldbe required to enter your login details every time you visit the website as wewould not be able to remember that you had logged in previously. Most webbrowsers can be set to disable the use of Cookies. However, if you disableCookies, you may not be able to access functionality on our website correctlyor at all. We never place Personally Identifiable Information in Cookies.

Blocking and Disabling Cookies and Similar Technologies

Wherever you're located you mayalso set your browser to block cookies and similar technologies, but thisaction may block our essential cookies and prevent our website from functioningproperly, and you may not be able to fully utilize all of its features andservices. You should also be aware that you may also lose some savedinformation (e.g. saved login details, site preferences) if you block cookieson your browser. Different browsers make different controls available to you.Disabling a cookie or category of cookie does not delete the cookie from yourbrowser, you will need to do this yourself from within your browser, you shouldvisit your browser's help menu for more information.

Kids' Privacy

We collect information from kidsunder the age of 13 just to better our services. If You are a parent orguardian and You are aware that Your child has provided Us with Personal Datawithout your permission, please contact Us. If We become aware that We havecollected Personal Data from anyone under the age of 13 without verification ofparental consent, We take steps to remove that information from Our servers. 

Changes To Our Privacy Policy

We may change our Service andpolicies, and we may need to make changes to this Privacy Policy so that theyaccurately reflect our Service and policies. Unless otherwise required by law,we will notify you (for example, through our Service) before we make changes tothis Privacy Policy and give you an opportunity to review them before they gointo effect. Then, if you continue to use the Service, you will be bound by theupdated Privacy Policy. If you do not want to agree to this or any updatedPrivacy Policy, you can delete your account.

Third-Party Services

We may display, include or makeavailable third-party content (including data, information, applications andother products services) or provide links to third-party websites or services("Third- Party Services").

You acknowledge and agree thatHeals by Design shall not be responsible for any Third-Party Services,including their accuracy, completeness, timeliness, validity, copyrightcompliance, legality, decency, quality or any other aspect thereof. Heals byDesign does not assume and shall not have any liability or responsibility toyou or any other person or entity for any Third-Party Services.

Third-Party Services and linksthereto are provided solely as a convenience to you and you access and use thementirely at your own risk and subject to such third parties' terms andconditions.

Information about General Data Protection Regulation (GDPR)

We may be collecting and usinginformation from you if you are from the European Economic Area (EEA), and inthis section of our Privacy Policy we are going to explain exactly how and whyis this data collected, and how we maintain this data under protection frombeing replicated or used in the wrong way.

What is GDPR?

GDPR is an EU-wide privacy anddata protection law that regulates how EU residents' data is protected bycompanies and enhances the control the EU residents have, over theirpersonal data. 

The GDPR is relevant to anyglobally operating company and not just the EU-based businesses and EUresidents. Our customers’ data is important irrespective of where they arelocated, which is why we have implemented GDPR controls as our baselinestandard for all our operations worldwide. 

What is personal data?

Any data that relates to anidentifiable or identified individual. GDPR covers a broad spectrum ofinformation that could be used on its own, or in combination with other piecesof information, to identify a person. Personal data extends beyond a person’sname or email address. Some examples include financial information, politicalopinions, genetic data, biometric data, IP addresses, physical address, sexualorientation, and ethnicity.

The Data Protection Principlesinclude requirements such as:

  • Personal data collected must be processed in a fair, legal, and transparent way and     should only be used in a way that a person would reasonably expect.
  • Personal data should only be collected to fulfill a specific purpose and it should only be used for that purpose. Organizations must specify why they need the personal data when they collect it.
  • Personal data should be held no longer than necessary to fulfill its purpose.
  • People covered by the GDPR have the right to access their own personal data. They can also request a copy of their data, and that their data be updated, deleted, restricted, or moved to another organization.

Why is GDPR important?

GDPR adds some new requirementsregarding how companies should protect individuals' personal data that theycollect and process. It also raises the stakes for compliance by increasingenforcement and imposing greater fines for breach. Beyond these facts it'ssimply the right thing to do. At Heals by Design we strongly believe that yourdata privacy is very important and we already have solid security and privacypractices in place that go beyond the requirements of this new regulation.

Individual Data Subject's Rights - Data Access, Portability and Deletion

We are committed to helping ourcustomers meet the data subject rights requirements of GDPR. Heals byDesign processes or stores all personal data in fully vetted, DPA compliantvendors. We do store all conversation and personal data for up to 6 yearsunless your account is deleted. In which case, we dispose of all data inaccordance with our Terms of Service and Privacy Policy, but we will not holdit longer than 60 days.

We are aware that if you areworking with EU customers, you need to be able to provide them with the abilityto access, update, retrieve and remove personal data. We got you! We've beenset up as self service from the start and have always given you access to yourdata and your customers data. Our customer support team is here for you toanswer any questions you might have about working with the API.

Contact Us

Don't hesitate to contact us ifyou have any questions.

  • Email: j@healsbydesign.com
  • Phone Number: 600335807